Develops the knowledge necessary to understand the need and impact of process work in an organization, and the tools needed to put this initiative into action.
What will you learn in this course?
- Understand how process work becomes a competitive advantage for your business.
- Develop a process language that allows you to understand the types and levels of processes that exist, how to define them and where to store them.
- Identify what level of process management maturity your company is at and how you can take it to the next level.
- Identify the main people responsible for process management and understand their roles.
Taught by
Miguel Galván
CEO BTConsortium
Daniel Ramírez
Process Architecture Manager
Friné Calderón
Methodology and Support Manager
This course is ideal for you
- Aimed at professionals seeking to understand and develop knowledge and skills in end-to-end business process management.
Development plan
Theme 1: Complexity of change
Theme 2: Functional vs. procedural work
Theme 1: What are and what are not processes?
Theme 2: How are the processes described?
Theme 3: Where do the processes live?
Theme 1: Levels of process management and change
Theme 2: Level 1 – Operation
Tema 3: Level 2 – Continuous Improvement
Theme 4: Level 3 – Transformation
Theme 1: Process work culture
Theme 2: Building a process-based culture
Theme 3: Role of the Chief Executive Officer, his Steering Committee, the Transformation Team and Process Owners
Competencies you will develop
End-to-end process architecture
Process management
Systemic vision of work by processes
Contact
$500 USD
Price does not include VAT
Esta certificación incluye:
- Certificate of Completion
- Online
- Access on mobile devices
- 6 hours
- 4 modules / 12 themes